STORE POLICY
At Jeanius, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
PRIVACY POLICY
Your Data is Secure
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
SHIPPING POLICY
1. ROUTE PACKAGE PROTECTION
Route Package Protection protects things that have been lost, stolen, or damaged that meet the following requirements. Due to uncertainty, we are very pleased to now offer our customers this package insurance.
2. ORDER TRACKING
When you buy something from Jeanius, you’ll receive an order confirmation email with tracking information. You may check the tracking number at your respective courier's website.
3. RECEIVED WRONG ITEM
There are several steps that you must follow here:
First, capture the wrong item that you received.
Second, capture the invoice that you got during the purchasing period.
Third, send the details and the photos captured to the email, jeaniusiium@gmail.com
Forth, your request will be processed prior to 3 days (during weekdays only).
4. INTERNATIONAL SHIPPING
As for now, we do not ship our products to other countries yet.
RETURNS POLICY
Jeanius offers free returns for most items that are unused, undamaged, and in their original packaging within 14 days of purchase.
Email jeaniusiium@gmail.com to get a refund! Please ensure that all things must be new, undamaged, and in their original packaging.